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Refund & Return Policy

Our primary goal is to make all of our customers 100% satisfied.

Returns

Redge Fit aims to make you happy, and we back that up with our return policies. If you're not pleased with your purchase, please contact us and we will give you a refund or replacement for the same product. While we hope it doesn't come to that, we'll make it as painless as possible with our "30-day Satisfaction Guarantee.Our policy lasts 30 days after item has been delivered.  If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund. 
 

To return your order, please contact us via email at support@redgefit.com

We will highly appreciate it if you can provide the following details to speed up your request.:
  • Name
  • Order Number
  • Reason for return
  • Screenshots/Pictures/Videos showing the exact issue you are having with our product

To qualify for a refund or replacement, items MUST be returned in its original packaging. Upon receipt of the returned product, a replacement will be sent immediately or a refund will be applied using the original payment method. Please note that payment processed via debit/credit card may take 5-10 business days to be completed depending on your bank’s policies.

Return shipping fee in returning your product for a reason other than that it is defective will be deducted from your refund amount.
 

A restocking fee of $19.99 may also apply depending on the reason of the return. Please note that if there is any damage to the product upon return, only a 50% refund will be granted. 

Please note that only purchases made directly from getredgefit.com qualify for our return policy. For all other RedgeFit products, please contact your authorized reseller for merchant guarantee.
 

If you are experiencing technical issues with your product, we encourage you to visit our FAQs or contact us at support@redgefit.com.

 

Rest assured that we will do our best to assist you with ANY of your concerns.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@redgefit.com.

 

Shipping Returns 

Before returning your product make sure to contact us at support@redgefit.com so we can provide you the RMA number. Please also read important information below prior to sending the return. 

To return your product, you should mail it to:

Email us now: support@redgefit.com

Call us: 1-800-987-7114

Redge Fit C/O ShipBob, Inc
28010 Eucalyptus Ave, Building #1
Moreno Valley, CA- 92555
 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Important information: If you are shipping an item back to us, you should use a trackable shipping service and also email us before sending the item so we can provide you with the RMA number that must be written down on the order prior to sending to us. You must also provide tracking number to us after you have mailed to ensure we have staff available to receive the return. Failure to contact us prior to sending a return will result in a cost of $15 that will not be returned to you. 

You should also consider purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Please Note: 

- Once the item(s) has left our warehouse, Redge Fit is unable to control delays due to customs, or mail carriers. We ship all of our items ASAP. Delivery time may vary.
-  Items can occasionally get held up in customs, which will ultimately delay the overall delivery time. Delays could potentially be up to an additional 15 to 20 days on top of the original estimated delivery date. Unfortunately, these circumstances are beyond Redge Fit's control.
-  For orders that contain multiple items, you may receive each item separately, on different days. Due to warehouse locations and product availability, items may be shipped in separate shipments.

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.  

Cancellation Policy:

We accept 12 hours notice to cancel an order or update any changes such as quantity or Shipping Address information. Any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

Security:

  • To protect the security of both our customers and our store, Redge Fit may have to verify payment and order details with the customer before processing / shipping your order. This process could include a request to confirm your Identity and credit card information. We kindly ask our customers to reply us as soon as possible to ensure a fast and smooth processing.
  • PAYPAL PENDING PAYMENTS
  • ***If you have paid for your order using a PayPal PENDING Payment, your order will NOT BE SHIPPED until the payment has been CLEARED and CAPTURED***
  • PayPal Pending Payments take an additional 10 days to clear. If using this payment method, please add 10 days to your delivery time as we WILL NOT under any circumstances ship any orders until payment has been cleared by PayPal.
  • PayPal Pending Payments that ARE NOT captured will be cancelled.

Email us now: support@redgefit.com

Call us: 1-800-987-7114

Redge Fit C/O ShipBob, Inc
28010 Eucalyptus Ave, Building #1
Moreno Valley, CA- 92555

 

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